A WelcomeExperience

Our Services Overview

A Welcome Experience

Every customized service program we create is a collection of very precise techniques. And because protocols are strictly dictated by each client's situation, every service program is custom-designed. These protocols are predictable, repeatable, auditable, and refined to a science. Specialization at work. Specialization at its finest. 

A quarter century of service in healthcare has created playbooks that work …any hospital… any service...anywhere. Whether we’re cleaning a stainless steel or a porcelain drinking fountain, we have a protocol. And it doesn’t matter whether we are repairing diagnostic equipment from GE, Philips, or Siemens – we have documented procedures. Even when we move patients from ED or discharge – our processes are precise. 

Each hospital is different. Every Client has different Patient and Staff demographics. Every Client has different and changing needs. As the world around our Clients changes, so must we. We understand that. We’re built for that. But we also understand that unique infrastructures and needs are not an excuse for poor productivity.

We offer seven core support services:

  • Environmental Services (EVS)

    Our EVS program addresses both the reality and the perception of clean. Infection prevention is the reality of clean. HCAHPS scores reflect the perception of clean. But the impression of “clean” does even more – it affects your brand. Your reputation. Your staff retention. Your hospital’s appearance is your first opportunity to make an impression.

  • Patient Transportation (PT)

    We are the #1 provider of Patient Transportation (PT) services to hospitals, serving over 90 hospitals with nearly 10 million transports annually. This is the result of our patient transportation management expertise providing solutions that go beyond software to ensure results. It’s about accountability, analytics, logistics, and performance.

  • Healthcare Technology Solutions (HTS)

    We provide management and oversight of a hospital's entire life cycle of medical devices and clinical technologies, including safety, risk management, technical support, financial stewardship, and management of healthcare technologies that are integrated and interoperable.

  • Facilities Management (FM)

    We impact the lives of everyone in your hospital. Patients. Families. Clinical Staff. The Community. We ensure that all systems are operating at peak performance so you can focus on what you do best – healing.

  • Ambulatory Services (AMB)

    The first patient experience with your brand may take place at an Urgent Care Center. How clean that facility is and having all equipment operating at peak performance will create perceptions that they will tell their Social Media friends.

  • Laundry Services (LDRY)

    Linens may be the most personal element of The Patient Experience. Patients spend most of their time in your hospital in contact with your linens. They wash and dry themselves with your linens. They sleep on them. The tactile perception of cleanliness and quality of linens is immediate.

  • Sterile Processing Services (SPD)

    Sterile Processing needs discipline to function properly. And, Sterile Processing needs service professionals dedicated to this art form. Modern equipment can sterilize and disinfect but without human oversight the system of sterilization breaks down.