Safety you can trust with the support your team deserves.
With Crothall’s Patient Observation Services, you’ll ensure patient safety while empowering your clinical team.
Our trained, certified professionals and advanced solutions ease the burden on nurses, reduce risks, and drive better outcomes for both staff and patients.
CROTHALL PATIENT OBSERVATION SOLUTIONS
Have You Ever Asked?
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INNOVATION & TECHNOLOGY
Can technology ease the burden of Patient Observation
on clinicians? -
STANDARDIZTION &TRAINING
Does training for Patient Observers reduce liability while ensuring professionalism?
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REGULATORY REQUIREMENTS
How are Patient Observers regulated, incidents tracked, and care integrated?
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QUALITY OF PEOPLE
How can we reduce overtime costs while avoiding unqualified sitters?
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POSITIVE PATIENT EXPERIENCE
Can Patient Observers match the care and connection of my clinical team?
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NURSING SAFETY & SATISFACTION
How does Crothall protect nurses and ease concerns with challenging patients?
“The quality and dependability of the Patient Observation Attendants/Sitters from Crothall are excellent. The training and documentation the Patient Sitters put in their tablets is what we need to elevate this important service.
We have been extremely pleased with the Crothall leadership team and the Patient Observation Attendants placed at Memorial. Crothall has been a valued partner.”
— John C. Ziegler, MBA, FACHE, Vice President of Operations – Support BJC HealthCare Memorial Hospital
Innovation & Technology
Technology-Enabled Scheduling is PROVEN TO SAVE HOSPITALS ADMINISTATIVE HOURS
Stay one step ahead with Crothall’s advanced AI (Artificial Intelligence). We offer software that facilitates communications about patient status on our hand-held electronic devices.
With simplified scheduling and staffing technology, your clinicians will spend less time on logistics and more time focused on care.
Standardization & Training
Crothall Provides EXTENSIVE TRAINING to Patient Observers
Keeping patients safe can be a challenge — with Crothall’s Patient Observation Solutions, you’re never alone.
Every Crothall Patient Observer has been trained through a series of in-person and online, instructor-led classes. Scenario-based and in-person training modules cover a variety of topics including age specific awareness, safety, autism, regulatory standards, crisis prevention, behavioral health, mental health, and even specific conditions that may cause patient anxiety.
Regulatory Requirements
Since the inception of the service, Crothall has reported ZERO REGULATORY FINDINGS
Regulatory compliance isn’t just a requirement — it’s your reputation and funding on the line.
With Crothall by your side, you can lead with confidence, knowing our standards go beyond government mandates. Our Patient Observation teams undergo continuous retraining, recertification, and semi-annual audits to keep you ahead of every inspection. You’re not just meeting requirements — you’re exceeding them.
Quality of People
In Non-Crothall hospitals,EMPLOYING UNDERQUALIFIED or OVERQUALIFIED STAFF is often necessary for Patient Observation Needs
Crothall works to hire individuals who are not only interested in healthcare but also have some level of experience in a hospital environment (such as homecare providers, nursing assistants, or nursing students).
These individuals are carefully vetted, and must qualify through the CPI (Crisis Prevention Institute) as well as have CPR (Cardiopulmonary Resuscitation) and BLS (Basic Life Support) certification.
Positive Patient Experience
Our Patient Observation team is with the patient every second of their stay, enabling them to BE AN ADVOCATE FOR THE HOSPITAL AND PATIENT
Every moment matters in a patient’s hospital stay — and Crothall’s Patient Observers ensure no moment is missed.
Our Patient Observers are by the patient’s side 24/7, offering constant support and human connection throughout their journey. More than observers, they act as liaisons with other Crothall service lines, fostering trust and seamless care.
With Crothall’s Patient Observers, you’re not just improving patient safety — you’re transforming the entire patient experience.
Nursing Safety & Satisfaction
Crothall clients receive an ENHANCED LEVEL OF SUPPORT ensuring that nurses continue to operate at TOP-OF-LICENSE
According to Press Ganey’s 2024 Ebook, “2 nurses are assaulted per week”. At Crothall, we believe our job is to protect nurses so they can fearlessly focus on what they do best: care for the patient. We understand that reducing nurse turnover is critical to the management and financial health of a hospital.
With zero falls with injury under our watch, our Patient Observers do more than protect patients — they safeguard your nurses, reduce burnout, and help you retain the talent your hospital relies on.
Learn More About Patient Sitter and Patient Observation Services with Crothall
Learn how hospital sitters can directly impact your patients experience by enhancing patient safety and providing needed support for your healthcare staff.
Read More
Enhance the safety within your healthcare organization. Learn about the key benefits that patient sitters can provide for your clinical nursing staff.
Read More
Let’s Talk About the Right Solution for Your Organization
Get in touch to discuss how Crothall Healthcare’s services and solutions can help your healthcare organization exceed its goals. You’ll learn more about:
- The transparency we bring to outsourced support services
- How we design customized solutions for your unique needs
- The technology and innovation Crothall delivers across all our services