Crothall Healthcare Blog

A Better Patient Experience Means a Better Bottom Line.

Accenture Consulting has proven that superior patient experiences leads to an average 50% increase in net margins.

Surprisingly, the correlation works no matter what size, type or location of the hospital. Today’s patients “shop” for healthcare services – “Brand Reputation” plays a key role. Accenture’s analysis has shown that top HCAHPS performers had a 9.9% margin increase while all other hospitals experienced a 4.5% margin decrease in the same period. Revenue grew for the top performers faster as well. So, rather than first trying to cut costs, think about improving the quality of the patient experience. To read about Accenture’s 6 steps to better engage the health consumer, click here.

Related Posts

Business Inquiries

Let’s Talk About the Right Solution for Your Organization

Get in touch to discuss how Crothall Healthcare’s services and solutions can help your healthcare organization exceed its goals. You’ll learn more about:

  • The transparency we bring to outsourced support services
  • How we design customized solutions for your unique needs
  • The technology and innovation Crothall delivers across all our services

Reach out directly

Complete Form

Give us a call at 1-877-4Crothall or complete the form below