
Research, Resources, and Success Stories
Support service expertise from industry experts to help you deliver the highest quality care.


Managing Construction at an Occupied Healthcare Facility
By Ric Letourneau, National Director of Operations – EVS/Quality/Compliance Our work at a recent construction project at a Connecticut hospital’s…
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How Facilities Management Impacts Patient Care
By Ric Letourneau, National Director of Operations – EVS/Quality/Compliance Patients will remember how you make them feel – even if…
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Making the Patient Experience Better
A Q&A with Dusty Deringer, VP of Patient Experience for Compass One Hospital stays are difficult for most people, but a…
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Cybersecurity Threats Demand New Skills From Clinical Engineers
By Eddie Myers, Crothall’s Program Manager for Cybersecurity Solutions Imagine this realistic scenario where Crothall’s Healthcare Technology Solutions could be…
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The State of Patient Experience: Leadership Insights and Key Strategies
Workforce engagement and workplace culture are top-ofmind concerns of senior patient experience leaders from highperforming health systems across the country.…
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How Insulin Pumps Have Evolved
Contributed by Annye Notman, Director, Healthcare Technology Planning with additional Clinical contributions from Wendy Phillips, MS, RD, CNSC, CLE, NWCC,…
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Creating a Culture of Safety Through Engagement
Brian Varner, Director of Risk Management, Compass One Healthcare (Evs/pt) Learning From Experience But all of that changed one morning…
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