A WelcomeExperience

Compass One Healthcare

A Welcome Experience.

Crothall offers a Welcome Experience. With the exception of the birth of a child, a hospital visit is not an event anyone looks forward to. Our unique Positive Impressions™ program trains our Associates to offer an engaging smile, a calming voice in an environment that is safe and reassuring.


We are specialists. Just like the healthcare industry we serve, we believe the best outcomes are driven by a deep passion in a chosen profession. Crothall’s specialized services can free you to attack both the challenges and opportunities that await in healthcare.


The Experience


We have a deep passion for The Experience. Everyone who enters your hospital has an experience and their experience eventually impacts the most critical experience of all...that of the Patient. We find creative ways to improve the experiences for all 5 groups:

  1. Patient
  2. Families/Guests
  3. Clinical Staff
  4. Community
  5. Crothall Associates
Learn more about Positive Impressions™

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Compass One Healthcare is the union of two premier healthcare support service specialists – Morrison food service and Crothall support services. Each of the 8 services offered by Compass One is a unique, specialized solution applying protocols learned in 2,067 locations through a combined 75 years of healthcare-only experience. Compass One is unique in two critical ways. Unlike other solutions, we offer services that are:


Unlike our competitors, Compass One Healthcare never blends the technical delivery of our services. We believe that focused performance within a single skill set makes our services best in class and completely unique. We create Craft Masters.

These are the ties that bind us:

  1. Analytics
  2. Human Capital
  3. Change Management
  4. The Experience
Learn More

White Papers

We want to share what we have learned in the last quarter century of service to healthcare. Review White Papers on Infection Prevention and others that may help your hospital serve your community better.

We also offer White Papers from our strategic partner, Press Ganey.

COVID-19: Safety is our Policy

Crothall Healthcare is taking all the necessary steps to address the impact of COVID-19 on our healthcare partners. We are committed to ensuring a safe environment for our patients, caregivers, and associates. To that end, we are following the guidance provided by the CDC, WHO, and other health authorities. As healthcare providers across the country continue to battle the coronavirus, we understand that we are all in this together. Everyone must participate to make this work. We understand.

You and your Staff are on the front lines and we are supporting you in every one of our services. Whether we are disinfecting patient rooms and public areas in acute or ambulatory sites, transporting patients, maintaining biomedical and imaging equipment, keeping your facility operating at peak performance, sterilizing surgical instruments or processing your laundry we are there when you need us.

We will “stop the spread” together. Believe it.