More Than Just a Clean Room: A New Approach to Pediatric Housekeeping

For children receiving care and treatment in hospitals, creating a thoughtful and welcoming experience matters. Crothall Healthcare, the largest support services provider exclusively serving healthcare, recently launched a first-of-its-kind program at more than 30 children’s hospitals. By focusing on recurring moments, the experience program moves beyond safety to provide children and teenagers with a housekeeping experience that is cheerful, warm, and meaningful.

A recurring moment is the sweet spot where associates can create an unforgettable experience for patients and their caregivers. By defining these moments and providing resources around recurring themes and events, Compass Healthcare equips its employees to engage their patients in meaningful ways.

Click here to read the full article from Grant Randall, Compass Healthcare’s National Director of Consumer Experience, on CleanLink.