Crothall Healthcare News

Crothall Healthcare and Intelex Partner to Launch teamQUEST, a Dedicated Quality Management System Platform

WAYNE, PA (November 2, 2021) – Crothall Healthcare’s Healthcare Technology Solutions (HTS) division announced today the launch of teamQUEST, a dedicated web-based Quality Management System platform powered by Intelex. Crothall’s investment in this new platform further positions the company as the leader in providing hospitals with the very best in healthcare technology solutions.

Crothall’s teamQUEST provides a singular platform to structure the Quality Management System (QMS), allowing it to react, expand, and evolve more effectively over time. teamQUEST also ensures consistency in operations, enhancing the repeatability of a particular process.

“Data is key. TeamQUEST provides HTS the ability to collect and collate our Quality data to quickly provide reports, insight, and trends, using automation to help staff work smarter and more effectively,” said Sheila O’Donnell, Vice President of Crothall’s Technical Resource Group. “The automated data capture allows our staff the ability to complete Quality inspections on a mobile application, track customer feedback through to resolution, and provide managers with a holistic view of QMS training compliance.”

Corrective and Preventive Action (CAPA) is a critical piece of the HTS quality program. The teamQUEST CAPA module helps identify, anticipate and correct defects and nonconformances that prevent services from meeting customer requirements. It does this by tracking existing or potential nonconformances to identify root causes, initiate containment and develop an appropriate action plan to prevent future defects.

The Document Control module within teamQUEST provides the ability to easily view and reference the QMS Procedures. The module also includes a function to allow users to quickly submit change requests to a documented procedure that are then submitted to the document owner(s), which efficiently facilitates changes that previously would have taken much longer to occur.

The Training Management module provides full QMS training compliance tracking and email notification for QMS training assignments, allowing managers to closely track their staffs’ QMS training requirements.

“Ultimately the Quality data captured in teamQUEST enables HTS to identify opportunities, which ensure our Program’s continuous improvement and high levels of client satisfaction,” added O’Donnell.

About Crothall Healthcare
Crothall Healthcare is a Compass One Company that provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the Top 100 Hospitals throughout its almost 1500 healthcare service teams in 46 states. Crothall has been recognized as one of Modern Healthcare’s Best Places to Work and Best Places to Work in Pennsylvania since 2013 and Becker’s Top 150 Places to Work since 2016. A division of Compass Group USA, we have more than 27,000 team members. Its EVS division is CIMS and CIMS-GB certified by the ISSA since 2009, and its HTS division is ISO 13485:2016 certified since 2019. Our core services include: Environmental Services, Patient Transportation, Patient Observation, Facilities Management, Healthcare Technology Solutions, Ambulatory, and Sterile Processing.

About Intelex
Intelex Technologies, ULC is a global leader in environmental, health, safety, and quality (EHSQ) management software. Since 1992, Intelex employees across the globe have been committed to innovating and enabling organizations to send their employees home safely every day, leaving behind a more sustainable world to the generations that follow, and manage quality so that only the safest and highest quality products make it to market.

Intelex’s scalable, web-based platform and applications have helped clients across all industries improve business performance, mitigate organization-wide risk, and ensure sustained compliance with internationally accepted standards (e.g., ISO 9001, ISO 14001, ISO 45001, and OSHAS 18001) and regulatory requirements. Almost 1,400 customers in 195 countries trust Intelex to power their EHSQ initiatives.

Headquartered in Toronto with regional offices and employees around the world, Intelex became an Industrial Scientific company in 2019. In 2020, Intelex acquired ehsAI, provider of a SaaS-based next-wave compliance automation solution that leverages artificial intelligence and machine learning algorithms. For more information about Intelex, visit

Related Posts

Business Inquiries

Let’s Talk About the Right Solution for Your Organization

Get in touch to discuss how Crothall Healthcare’s services and solutions can help your healthcare organization exceed its goals. You’ll learn more about:

  • The transparency we bring to outsourced support services
  • How we design customized solutions for your unique needs
  • The technology and innovation Crothall delivers across all our services

Reach out directly

Complete Form