Crothall is proud to be the premier healthcare support services provider, nationwide. Crothall Healthcare was founded in 1991 and today we serve 1,200 healthcare Clients in 44 states with a stunning 98% retention rate. Crothall has been named to Modern Healthcare Magazine’s “Top 100 Best Places to Work” in 2017 – the fifth year in a row.
We have a deep passion for creating the best possible patient experience. Our unique Positive Impressions™ program offers Clients a Team of 70+ Patient Experience managers working to improve the patient experience – no one else offers such a specialized service. From engaging patients to providing the best environment of care for staff and patients, we understand that we can play a critical role.
We are Specialists. We are professionals who have a deep passion for a specific craft… and that craft alone. Like the healthcare industry but unlike our competitors, we are committed to specialization in each service we offer. We don’t force housekeeping professionals to learn food service or vice versa. This is our passion.
Passion plus Precision equals Performance. We recruit “humble heroes” who want to learn and excel. Without distractions they learn fast and develop a deep pride in their expertise – Passion. Then we teach them the precise protocols we’ve learned in our singular focus on each service – Precision. Then these specialized “humble heroes” deliver the best outcomes – Performance.
Focus in a single service fosters innovation. We believe that hyper focus in a single area uncovers Best Practices and allows us to identify cutting edge products and procedures for best outcomes. We have innovative solutions to help Clients drive HCAHPS scores, solve persistent problems, and apply all new thinking.
In the markets we serve, we will be recognized as the premier provider of the highest quality, customer-focused support services.
We offer six core support services: