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ACCOUNT SPOTLIGHT

Eight Hospitals, One Coordinated EVS Transition

THE OPPORTUNITY

LCMC Health made a strategic decision to enhance environmental services across its eight hospitals by transitioning from a long-standing vendor.

Understanding the complexities and potential disruption such a change could bring, LCMC required an EVS partner capable of navigating the operational differences of each hospital.

The ideal partner would ensure a seamless, tailored rollout while maintaining uninterrupted service, upholding compliance, and improving quality scores and patient satisfaction across the system.

With proven expertise, extensive resources, and an unwavering commitment to quality, Crothall EVS embraced the opportunity to transition EVS from a long-standing vendor system-wide, establishing itself as the perfect partner for LCMC Health System.

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  • 8

    Hospitals Transitioned in 90 Days

  • 1862

    Inpatient Beds

  • 500

    EVS Team Members Onboarded

  • 3

    Approximate Sq. Feet Cleaned Daily

EVS Transition At-A-Glance

THE CHALLENGE

  1. Coordinate a Rollout Across Multiple Locations
    Each hospital presented unique operational needs and timelines, requiring a customized approach to
    align seamlessly with LCMC’s overall goals while avoiding disruptions.
  2. Maintain Operational Excellence During the Transition
    LCMC had to ensure that patient care, cleanliness, and compliance standards were upheld throughout the process, with no room for lapses or service interruptions.
  3. Onboard and Train Over 500 Team Members
    Transitioning more than 500 staff members to a new EVS program required a structured approach to establish consistent protocols and maintain high-quality service across all facilities.

Our ability to seamlessly manage a transition of this scale reflects the strength of our team. The attention to detail, focus on patient outcomes, and real-time adaptability displayed throughout this project truly set us apart.

Steven Willis Regional Director of Operations

BEST PRACTICES INITIATED

  • Dedicated Transition Team
    The transition of eight sites and over 500 team members was meticulously planned and executed by Crothall’s Strategic Projects Group. A phased timeline guided the process, supported by a
    detailed plan with clearly outlined tasks, activities, and key milestones. By tracking hundreds of critical tasks with specific due dates, the team ensured the project stayed on schedule. On day one, EVS associates were fully prepared to meet operational demands and implement refined protocols effectively.
  • Inspired Excellence Through Employee Recognition
    To acknowledge the contributions of both new and transitioning team members, Crothall established a comprehensive employee recognition program during the transition. By celebrating milestones, highlighting top performers, and fostering peer recognition, the program built a sense of pride and unity among staff, driving engagement across all facilities.
  • Redefined Cleanliness Standards and Experiences
    The High-Profile Cleaning (HPC) program was rolled out system-wide to elevate the standard of cleanliness and enhance the patient experience. This initiative combines standardized processes
    with a focus on visible, detail-oriented cleaning and patient engagement, ensuring every interaction and environment leaves a lasting positive impression. By prioritizing both hygiene and
    human connection, HPC delivers impactful results in cleanliness and satisfaction.
  • Structured Patient Engagement Program & Technology
    Crothall’s signature patient experience program, Positive Impressions, was launched supported by MyRounding technology to deliver excellence across all facilities. These initiatives provide structured framework for patient interaction and leverage real-time data and insights to strengthen accountability, improve communication, and ensure continuous improvement.