Crothall Healthcare Technology Solutions (HTS) - Ambulatory Services

HTS Field Services 

Clinical engineering (CE) is a strategic facilitator in the transition to personalized healthcare.  With the complexity of new technologies complete lifecycle management demands a SMARTER approach wherever your assets are located: 

         S – Specialized service support

         M – Marked, measured and improved performance monitoring

         A – Alignment with quality and risk

         R – Robust data analytics to support decision-making

         T – Talent on demand tailored to fit your business needs

         E – Evolving programs with innovative approaches

         R – Results – the power of a Crothall partnership 

Our Field Service model is designed to manage all your assets SMARTER. We address the needs of the Original Equipment Manufacturer, Distributor, or Healthcare client that has the need to centralize services and remove redundancies for their numerous locations.  

Our Field Service model will deliver the cost savings your organization requires. It will reduce your contracts, staffing, and remove redundancies. We will give your employees the ability to focus on their core competencies.  Our highly trained engineers will become an extension of your brand dedicated to you and your end users. 

Crothall HTS Field Service is designed especially for your unique needs. Consider these factors when choosing an HTS Field Service partner: 

  • High quality workmanship is standardized and accountable
  • Compliance is accurate and available for review  
  • Profit levels must increase
  • Ability to focus on core caregiving competencies
  • No involvement in managing field services team
  • Declining field service costs
  • Ability to replace one-off contracts and multiple vendors with a single partner
  • Customer satisfaction must improve

 Crothall Healthcare HTS Field Services offers: 

  • National Field Services Support
  • Highly Trained Professional Clinical & Diagnostic Engineers
  • Fully Outsourced, Field Support & Hybrid Models
  • National or Regional PM Support Solutions
  • Temporary/Vacation/Holiday Support
  • Long Distance Milk Runs
  • Territory Overflow Support
  • 24-7 Call Center Support
  • Contract Management
  • Technical Phone Support
  • Remote Diagnostics

Crothall Field Services include: 

  • Support for Preventative & Corrective Maintenance Preventative and Corrective Maintenance
    • General Biomedical
    • Specialty Biomedical
    • Laboratory
    • Diagnostic Imaging
    • Radiology
    • Sterilization Systems
    • Lasers
    • Clients Product of Choice
  • Preventative and Corrective Maintenance
  • Installs and Product Start-Up
  • Inventory and Audit
  • Equipment Upgrades
  • Warranty Support
  • Recall, Retrofits & Upgrades
  • Compliance Support

Your Brand - Our Support

  • You own the Client Relationship
  • Our Engineers Are Presented as Your Factory Trained & Certified Service Engineers
  • Your Logo incorporated into our Reporting
  • Your Template

Key Benefits

  • Guaranteed Profit Revenue
  • Fix Rate Unit Costs
  • Block Time Agreements
  • All Inclusive Program Billing
  • The Power of Crothall SMARTER Approach to HTS Field Service