Our Culture


Creating specialists with passion starts by recruiting the right people. Some people just don’t belong in the service business – they aren’t wired to serve. On average Crothall hires only the top 6.5% of the applicants we receive each year. The search for the truly "humble heroes" requires finding a clear set of traits that experience has taught us has the greatest chance for success. Our heroes must want to serve… to learn… to succeed… to care.

We leverage what Compass has learned globally about talent acquisition. Sharing Compass global Best Practices within healthcare and the service industry in general has taught us who to look for and how to identify the best of the talent pool. Our recruitment methods are targeted, well-developed processes that have been proven on a global basis to identify, qualify, and attract top talent.

We know the skill sets needed to succeed in healthcare. After a quarter century serving healthcare Clients we know that the healthcare industry in particular requires a true “caring spirit.” We utilize an in-depth background checkpoint system with instant I-9 verification. Working hand-in-hand with our Diversity Action Council, we scope all Operations positions with the Hay Group evaluation methodology to ensure consistent staffing planning and responsibility assignment.