Meet Crothall Compass One Healthcare
Compass One Healthcare is the union of two premier healthcare support service specialists – Morrison food service and Crothall support services. Each of the 8 services offered by Compass One is a unique, specialized solution applying protocols learned in 2,138 locations through a combined 90 years of healthcare-only experience.
Compass One Healthcare has one Vision...one Voice. A random assortment of services by different vendors is confusing and difficult to manage. Hiring standards vary. Processes vary. Training varies. Accountability varies. Our solution removes those frustrations.
These are ties that bind us. While we never blend the technical delivery of our 8 services at Compass One, these four passions are weaved into the DNA of every service we offer our Healthcare Clients:
- The Experience We have a deep passion for the Patient Experience but we understand that is just the beginning. Our unique Positive Impressions™ program also focuses on the little things that affect the experience for the Family/Guest, Clinical Staff, the Communities our Clients serve and our own Associates. Engaged moments from Compass One associates can round out the overall experience. Make it better. Make it a caring memory.
- Analytics First we gather Big Data from multiple sources. Then we compare, contrast and triangulate the data to give us information to create customized programs for your Hospital, your Patients, your Staff and your Community. No two hospitals are exactly alike - cookie-cutter programs and formulaic service models will not create the kind of experience that builds reputations and Brands.
- Human Capital Only certain people can create experiences that matter - people who want to serve we call “humble heroes”. We identify those with interpersonal skills that want to serve...want to make a difference in another person’s life. Then we give them the opportunity to grow as Craft Masters.
- Change Management We are built for change. While you transition services infrequently we do this hundreds of times every year. We understand that this is a sensitive time for your Hospital and Staff...and our process is designed to minimize stress and fear. We’ve built a system over the years that reduces concerns and answers many questions even before they are asked.