Learning CenterCase Studies
Crothall Healthcare’s solutions for environmental services in hospital settings have become the pride of the industry, focusing effective cleaning with the best possible patient experience. White Plains Hospital, a 292-bed medical and surgical facility north of New York City, has been relying on Crothall’s environmental services (EVS) to optimize the time spent there by its 170,000 annual patients for nearly 15 years.
Crothall Healthcare Environmental Services rise above clinical support, bringing top- quality experience in every health care setting to improve patient safety and provide the best support to clinicians. Crothall partnered with The Institute for Rehabilitation and Research (TIRR), a 134-bed rehabilitation hospital in Houston’s Memorial Hermann Health System, to provide cutting-edge service in cleanliness and safety.
Crothall Healthcare has redefined “patient experience” in hospital settings, with processes that build value into health care activities while improving outcomes and generating more time for patient care. Jersey Shore University Medical Center (JSUMC), a 546-bed hospital and trauma center in the Meridian health family of health care, has partnered with Crothall to fight hospital-acquired infections (HAIs) with capital investment and improved procedures.
Crothall introduced new practical tools and a new culture. “Crothall transport leaders effectively communicated with hospital leadership at all levels, emphasizing the alignment with the institution’s priorities and culture to drive improvement in patient transport operations. UChicago Medicine senior leadership selected Crothall Healthcare over its competitors after a national RFP process,” said Daryl Wilkerson, Vice President Support Services at UChicago Medicine.
Crothall Healthcare Patient Transport Division is constantly improving patient transport outcomes, with processes built specifically for their hospital settings. Memorial Hospital Belleville, a 222-bed acute care hospital serving southwest Illinois and employing more than 2,300 people, partnered with Crothall Patient Transport Division to reduce transport times and enhance the patient experience on their spacious campus.
Crothall’s process-focused approach yielded quick, lasting results. Patient Transport at Reid Health is one of Crothall Healthcare’s Patient Transport “Best in Class” results. Transporters at Reid increased volume across all hospital departments by combining software and centralized organization. Transport times dropped steadily as safety increased: transporters arrive for patient pick-up within 10 minutes for 99% of calls.
Crothall managers and methods increased transport efficiency to the radiology department by more than half, decreasing turnaround time for inpatient procedures by over 55%. May 2016 ended with 90% of radiology trips at the target turnaround time or less, up from 58% only ten weeks earlier. "The increased consistency really helps with scheduling our procedural cases that require doctors and anesthesia," said Bob Lohnes, CAT Scan Clinical Coordinator at Inova Fairfax Hospital.
Healthcare Technology Solutions
Crothall’s Healthcare Technology Solutions (HTS) lowered biomedical service costs while improving service efficiency at NYC Health + Hospitals (NYC H+H). NYC H+H is the nation’s largest public health care system with 21 facilities, 11 acute care hospitals and 7500 beds serving more than one million New York City residents annually. Crothall HTS streamlined asset inventory and maintenance to save capital and create new competencies in inspection and evaluation.
Crothall Healthcare Technology Solutions has crafted a unique role in medical device support that saves cost while improving patient safety. Crothall’s EquipREADY program at CHRISTUS St. Frances Cabrini Hospital, a 281-bed facility admitting 12,000 patients in central Louisiana annually, has transformed into a model of time and resource efficiency while improving patient outcomes.
Sterile Processing Services
Metropolitan Hospital, a 325-bed urban hospital and part of New York City’s Health and Hospitals Corporation, partnered with Crothall Healthcare to overhaul their Sterile Processing Services department (SPS).
Crothall Healthcare Environmental Services (EVS) offer top-quality cleanliness and safety operations for patient rooms, hospital facilities and other spaces that require specialized care in medical settings.Children’s Hospital Colorado on Anschutz Medical Campus, a 444-bed general hospital for children in the Denver metropolitan area, utilized this expertise to become a regional leader in safety for patients and staff members.
Environmental service staff members are versatile individuals with a variety of responsibilities, while the new Crothall program at Lehigh Valley Hospital-Cedar Crest focused on specializing and focusing skills in one position. The concept of an emergency room concierge grew from the idea of a point of contact between hospital services and visitors. Now, the right personality drives the position, and the whole environment feels the positive difference.
Crothall was called on by Peninsula Regional Medical Center to address plateauing patient ratings. Within a year, Crothall’s signature staff training and organization programs had increased average HCAHPS cleanliness ratings by 21.7%. Their 81.2 score is one of the best five scores among Maryland hospitals.
Inova Fair Oaks Hospital, with more than 337,000 square feet and 182 patient beds, is one of several hospitals in the Inova Health System that has been adopting Crothall’s processes and methods to raise their standard of care and increase collaboration between departments.
Crothall Healthcare’s Facilities Management Division is dedicated to ensuring peak performance for health care systems so clinicians and support staff can offer the best possible care to their patients. United Health Services (UHS), the largest health care provider in New York State’s Southern Tier, included Facilities Management in their portfolio of Crothall service contracts and are already enjoying the benefits.