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Support Services Strategies in a Pandemic

Compass One Healthcare responded to COVID-19 with new products, new protocols and new ideas but COVID-19 was not the first coronavirus and may not be the last.

Environmental Services

MedStar Health System

Our patient-focused strategy for earning trust and lessening anxiety while ensuring environmental satisfaction comes alive in a recent collaboration with MedStar Health System.

White Plains Hospital

Crothall Healthcare’s solutions for environmental services in hospital settings have become the pride of the industry, focusing effective cleaning with the best possible patient experience. White Plains Hospital, a 292-bed medical and surgical facility north of New York City, has been relying on Crothall’s environmental services (EVS) to optimize the time spent there by its 170,000 annual patients for nearly 15 years.

Memorial Hermann Health System

Crothall Healthcare Environmental Services rise above clinical support, bringing top- quality experience in every health care setting to improve patient safety and provide the best support to clinicians. Crothall partnered with The Institute for Rehabilitation and Research (TIRR), a 134-bed rehabilitation hospital in Houston’s Memorial Hermann Health System, to provide cutting-edge service in cleanliness and safety.

Jersey Shore University Medical Center

Crothall Healthcare has redefined “patient experience” in hospital settings, with processes that build value into health care activities while improving outcomes and generating more time for patient care. Jersey Shore University Medical Center (JSUMC), a 546-bed hospital and trauma center in the Meridian health family of health care, has partnered with Crothall to fight hospital-acquired infections (HAIs) with capital investment and improved procedures.

Patient Transportation

Improving Pediatric Patient Discharge Process in Children's Hospitals

Children’s hospitals typically do not rely on patient transporters in the patient discharge process. Instead, parents or floor staff escort children out of the hospital when it is time to leave. The downside to removing patient transportation (PT) from this process is a significant lag between when a child’s room becomes empty and when environmental services (EVS) is notified to clean the vacant room. Pediatric hospitals that align PT and EVS under one support services provider can expect to see improved bed turnaround time (TAT), safer discharge processes, and a revenue boost.

Children's Hospital

Crothall created a solution for a large, tertiary pediatric healthcare facility that was experiencing bed life cycle management challenges in its stationary bed management as well as transport bed options. The program provided significant savings to the hospital, as well as improving the patient experience for countless children.

UChicago Medicine

Crothall introduced new practical tools and a new culture. “Crothall transport leaders effectively communicated with hospital leadership at all levels, emphasizing the alignment with the institution’s priorities and culture to drive improvement
in patient transport operations. UChicago Medicine senior leadership selected Crothall Healthcare over its competitors after a national RFP process,” said Daryl Wilkerson, Vice President Support Services at UChicago Medicine.

Memorial Hospital Belleville

Crothall Healthcare Patient Transport Division is constantly improving patient transport outcomes, with processes built specifically for their hospital settings. Memorial Hospital Belleville, a 222-bed acute care hospital serving southwest Illinois and employing more than 2,300 people, partnered with Crothall Patient Transport Division to reduce transport times and enhance the patient experience on their spacious campus.

Reid Hospital

Crothall’s process-focused approach yielded quick, lasting results. Patient Transport at Reid Health is one of Crothall Healthcare’s Patient Transport “Best in Class” results. Transporters at Reid increased volume across all hospital departments by combining software and centralized organization. Transport times dropped steadily as safety increased: transporters arrive for patient pick-up within 10 minutes for 99% of calls.

Inova Fairfax Hospital

Crothall managers and methods increased transport efficiency to the radiology department by more than half, decreasing turnaround time for inpatient procedures by over 55%. May 2016 ended with 90% of radiology trips at the target turnaround time or less, up from 58% only ten weeks earlier. "The increased consistency really helps with scheduling our procedural cases that require doctors and anesthesia," said Bob Lohnes, CAT Scan Clinical Coordinator at Inova Fairfax Hospital.

Patient Observation and Sitter Services

Adventist Health Bakersfield - Protecting Patients Who Need It

Crothall Healthcare is dedicated to providing hospitals and health care networks with the expertise and resources to increase patient satisfaction and improve patient outcomes. Adventist Health Bakersfield, a 254-bed hospital serving California’s Kern County for more than a century, partnered with Crothall to provide Patient Observation/Sitter services for at-risk patients.

Ambulatory Services

How Two Large Surgery Centers in the Northeast Benefit from Crothall Healthcare’s Managed Services Approach to EVS Ambulatory Services

A valued health system customer in the Northeast not only provided medical services in seven hospital campuses and several hundred off-site ambulatory locations, but also two large surgical centers. Based on Crothall’s performance in their acute settings as well as its focused ambulatory division, the system asked Crothall to take over Environmental Services (EVS) at their two large surgical centers. The services at those locations had previously been done by commercial cleaning companies that had no experience providing the level of safe, hospital-grade, standardized cleaning, and infection control needed in healthcare facilities.

Optimizing Ambulatory Care for Large Healthcare Systems with Standardized Environmental Services

Healthcare systems are rapidly expanding their ambulatory footprint, creating an urgent need for environmental service providers to match their long-term goals and growth goals. Learn how Crothall is supporting three large health systems’ speed of expansion and helping them scale their ambulatory footprint with safe and standardized environmental services.

Cleaning Urgent Care and Outpatient Healthcare Facilities During COVID-19

How MedStar Health’s Ambulatory Sites Navigated the COVID-19 Pandemic Through Standardized Environmental Services

Healthcare Technology Solutions

NYC Health + Hospitals

Crothall’s Healthcare Technology Solutions (HTS) lowered biomedical service costs while improving service efficiency at NYC Health + Hospitals (NYC H+H). NYC H+H is the nation’s largest public health care system with 21 facilities, 11 acute care hospitals and 7500 beds serving more than one million New York City residents annually. Crothall HTS streamlined asset inventory and maintenance to save capital and create new competencies in inspection and evaluation.

Christus St. Frances Cabrini Hospital

Crothall Healthcare Technology Solutions has crafted a unique role in medical device support that saves cost while improving patient safety. Crothall’s EquipREADY program at CHRISTUS St. Frances Cabrini Hospital, a 281-bed facility admitting 12,000 patients in central Louisiana annually, has transformed into a model of time and resource efficiency while improving patient outcomes.

Providing Clinical Engineering Expertise to New York City’s Largest Hospital System

When COVID-19 exploded in March 2020, the healthcare system didn’t have enough medical equipment to treat the flood of new patients. It needed millions of dollars of equipment, including ventilators, to keep patients alive. But soon after, the hospital also needed additional dialysis units, infusion pumps, and even beds. In addition, hospital officials had no way to store and deliver the equipment to the hospital.

Sterile Processing Services

Metropolitan Hospital

Metropolitan Hospital, a 325-bed urban hospital and part of New York City’s Health and Hospitals Corporation, partnered with Crothall Healthcare to overhaul their Sterile Processing Services department (SPS).


Children's Hospital Colorado

Crothall Healthcare Environmental Services (EVS) offer top-quality cleanliness and safety operations for patient rooms, hospital facilities and other spaces that require specialized care in medical settings.Children’s Hospital Colorado on Anschutz Medical Campus, a 444-bed general hospital for children in the Denver metropolitan area, utilized this expertise to become a regional leader in safety for patients and staff members.

Concierge Services

Lehigh Valley Hospital - Cedar Crest

Environmental service staff members are versatile individuals with a variety of responsibilities, while the new Crothall program at Lehigh Valley Hospital-Cedar Crest focused on specializing and focusing skills in one position. The concept of an emergency room concierge grew from the idea of a point of contact between hospital services and visitors. Now, the right personality drives the position, and the whole environment feels the positive difference.


Peninsula Regional Medical Center

Crothall was called on by Peninsula Regional Medical Center to address plateauing patient ratings. Within a year, Crothall’s signature staff training and organization programs had increased average HCAHPS cleanliness ratings by 21.7%. Their 81.2 score is one of the best five scores among Maryland hospitals.

Inova Fair Oaks Hospital

Inova Fair Oaks Hospital, with more than 337,000 square feet and 182 patient beds, is one of several hospitals in the Inova Health System that has been adopting Crothall’s processes and methods to raise their standard of care and increase collaboration between departments.

Facilities Management

Genesis Health

Crothall Healthcare Facilities Management ensures the high-quality maintenance of the facilities and equipment that support excellent health care in hospital settings. Genesis Health System, a regional health care provider in the Quad Cities area of eastern Iowa and western Illinois, partnered with Crothall to increase the efficiency of their efforts maintaining their health care facilities.

United Health Services

Crothall Healthcare’s Facilities Management Division is dedicated to ensuring peak performance for health care systems so clinicians and support staff can offer the best possible care to their patients. United Health Services (UHS), the largest health care provider in New York State’s Southern Tier, included Facilities Management in their portfolio of Crothall service contracts and are already enjoying the benefits.

Laundry & Linen Services