Crothall DifferenceTalent Management
We invest great effort into retaining, growing, and engaging the best. We want an individual's performance to meet or exceed the promise of their potential. Each employee participates in tailored progress and career planning with real investment in personal development. This dramatically reduces turnover in a typically fluid industry. It also gives us the opportunity to grow our most talented managers from within.
Staffing. The right number of quality people in the right jobs delivers productivity. We take the time to develop lean, accurate staffing levels based on the size, function, and needs of each floor in the hospital, and maintain a finely tuned distribution of workload. We achieve this balance by applying detailed productivity algorithms based on both in-house and industry benchmarks to achieve peer-leading levels of efficiency.
Training. All salaried and hourly members take part in our skill development programs. This includes monthly training seminars and optional additional classes. Every month our Training and Development department distributes a bulletin that contains current course offerings and training resource information.
Employee Engagement. True service professionals are personally invested in the mission and goals of the organization. Through annual Engagement Surveys we identify areas that need improvement and celebrate the areas where we excel. 81% of our employees say they are "…motivated to do more than expected to get the job done.", and 79% are “…proud to work for the company."
The “Make a Difference” program celebrates the best of the best. Employees are recognized for their inspiring dedication to improving the lives of those they touch while on the job. Those who receive the Crothall “Make a Difference” recognition have exhibited the following characteristics:
- Their actions accentuate the core values of Crothall
- Their actions demonstrate initiative and innovation
- Their actions fall outside their “normal” responsibilities
- Their actions make a difference in the life of the patient or client
Our GEM program recognizes frontline associates. GEM stands for Great Employees Make Magic and rewards those associates who achieve the highest ratings in these areas:
- Customer service
- Core values