Crothall DifferenceCrothall Culture
Ordinary people doing extraordinary things define Crothall. People are the true “product” in the service industry – the right people with the right training, working in a culture that celebrates them. We start by searching out those with a caring spirit and then provide them the training and environment to become “Craft Masters”. Productivity is critical but we believe productivity without passion is a mistake.
Crothall is proud to be part of Modern Healthcare’s Best Places to Work in Healthcare eight years in a row. Crothall earned a spot in the Top 100 as judged by our own employees. While flattering to be in such great company, it’s also humbling to know that it was our own employees who voted us there.
It takes a culture of “humble heroes” to deliver a Welcome Experience. You need engaged and passionate people serving your Patients at every possible touchpoint – we search out, hire and train those who want to give more than they are asked. 81% of Crothall Employees report that “...I am motivated to contribute more than what is asked of me” in our recent Engagement Survey.
Our “rudder” is our Crothall Values. Crothall is fortunate to have Senior Leadership that has guided us for over a quarter century. They understand that people who enjoy their culture and their work deliver better service. Our “grand experiment” has proven that when you treat your Team with respect and celebrate their successes they in turn treat all of their Clients the same...and their passion is evident and noticeable.