Compass One Healthcare Morrison Healthcare Compass Group Employees

Bidding Farewell to OEM Dependence: Infirmary Health’s Path to $2M in Savings.

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Man standing at an MRI machine
  • 2000

    Annual Cost Savings

  • 1

    Guaranteed Emergency On-site Response

  • 98

    Mission-Critical Device Uptime

Infirmary partnered with Crothall’s Healthcare Technology Solutions to standardize healthcare technology management (HTM) across their system, deliver cost savings through reduced reliance on OEM service contracts, and quickly address emergency service needs.

The Challenge

A comprehensive evaluation of Infirmary Health’s healthcare technology management program revealed several key areas for improvement, highlighting opportunities to enhance efficiency, streamline processes, and elevate the overall quality of service:

Cost Dynamics: Costly training expenses and high parts costs often lead in-house HTM programs, including Infirmary Health, to rely on Original Equipment Manufacturer (OEM) service
contracts. This reliance underscores the opportunity to enhance operational efficiency and cost-effectiveness within the program.

Process Variability: Varied processes and procedures across Infirmary’s facilities have introduced inefficiencies and inconsistencies in quality, alongside potential safety risks. This highlights a crucial area for improvement.

  • 9 Acute and Ambulatory Care Facilities

  • Location: Alabama

  • Medical Device Inventory: 20k Devices

We evaluated multiple vendors to assist us with our equipment and technology management program. After multiple vendor proposals and presentations, it was very clear that Crothall was best positioned to manage this arena for us. We have been very pleased with their implementation of a standardized solution across all of our facilities. Their quick response and vetted sources for OEM parts have helped ensure uptime of our imaging equipment. After-hours support and quick movement to source parts have proven to keep critical equipment in service with minimal impact to operations.

Alan Holley Senior Vice President Supply Chain and Support Services, Infirmary Health Inc.

One standard, one solution, spanning three acute care facilities, three post-acute care facilities, and three ambulatory surgery centers.

Man standing at an MRI machine
$2,000,000 annual cost savings by reducing reliance on OEM service contracts
• Integrate existing team of 22 biomed technicians and imaging engineers. Attract top-tier talent to further build a capable, responsive in-house team ready to meet the system’s needs.

• Implement comprehensive training to enhance the team’s skills in preparation for the transition from OEM service contracts.
1 hour guaranteed emergency service response time Significantly faster than OEM
• Introduce a single point-of-contact and unify procedures through standardized practices, operating instructions, and Medical Equipment Management Plans (MEMP) to ensure consistent, high-quality service delivery.
98% uptime for mission-critical equipment
• Strategically located forward-stocking locations facilitate quick access to critical parts and components, enabling faster service resolution and minimizing downtime.

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