Bidding Farewell to OEM Dependence: Infirmary Health’s Path to $2M in Savings.
Patient Observers Provide Quality, Cost-Effective Care for
At-Risk Patients
Download The Case Study
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1000
in cost savings, annually
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86
Nursing department satisfaction from Oct ‘23 – Jan ‘24
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0
Reducing number of safety claims
BJC HealthCare strategically partnered with Crothall Healthcare to manage its Sitter/Patient Observation program in the emergency departments across both campuses.
The quality and dependability of the Patient Observation Attendants/Sitters from Crothall are excellent. The training and documentation the Patient Sitters put in their tablets is what we need to elevate this important service. We have been extremely pleased with the Crothall leadership team and the Patient Observation Attendants placed at Memorial. Crothall has been a valued partner
John C. Ziegler, MBA, FACHE Vice President of Operations – Support BJC HealthCare Memorial Hospital
The Challenge
In response to the challenges posed by the COVID-19 pandemic, BJC Healthcare recognized the need for an enhanced approach to patient sitter and observation services.
In 2021, the healthcare provider chose Crothall Healthcare to oversee Patient Observation Services across its Belleville and Shiloh campuses in Illinois. Crothall’s approach allowed JC to achieve three key goals:
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Enhanced Training
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Staff Reallocation
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Cost Savings
Enhancing Patient Care and Reducing Clinical Staff Involvement
Cost Savings
By strategically allocating staff and regulating resource utilization, Crothall Healthcare successfully eliminated the need for premium compensation by removing the necessity for additional overtime, which was commonplace when clinical staff managed these duties.
Transitioning to a Patient Observation model that emphasizes staff training and continuous patient activity documentation, the hospital is projected to cut down on costs, eliminating the need for premium compensation, eradicating unnecessary sitter shifts, and resulting in direct savings and cost avoidance.
Transitioning to a Patient Observation model that emphasizes staff training and continuous patient activity documentation, the hospital is projected to cut down on costs, eliminating the need for premium compensation, eradicating unnecessary sitter shifts, and resulting in direct savings and cost avoidance.
Ensuring Patients’ Safety
By strategically allocating staff and regulating resource utilization, Crothall Healthcare successfully eliminated the need for premium compensation by removing the necessity for additional overtime, which was commonplace when clinical staff managed these duties.
Ensuring Patients’ Safety
Transitioning to a Patient Observation model that emphasizes staff training and continuous patient activity documentation, the hospital is projected to cut down on costs, eliminating the need for premium compensation, eradicating unnecessary sitter shifts, and resulting in direct savings and cost avoidance.
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