A further technology offering to our clients, Crothall’s Hospitality Resource Center (HRC) serves as a single point of contact for all support service requests, with rapid response dispatching to the most available and qualified staff.

The Crothall HRC is designed to handle the full gamut of support needs, even for departments Crothall doesn’t manage. By providing a single point of contact, with convenient one-number dialing for staff and patients that instantly accesses courteous, knowledgeable and responsive staff trained to ask qualifying questions and direct calls for fast resolution, an HRC brings to the healthcare environment a level of customer-focused service integration typically seen in the hospitality industry.

In practice, HRC utilization results in faster bed throughput, shorter response times, productivity gains, reduced operating expenses, dramatically increased patient satisfaction, and a greater capacity for streamlining the overall interoperation of the various services accessed within the organization. User-friendly reports that measure and track trends in performance and productivity augment this visibility, for a total solution that puts a human face on a technological resource and is as friendly and responsive as it is smart and efficient.