Best Upon Request
Concierge Services For Your Patients
Patient Concierge Services combine the resourcefulness of a concierge with the usefulness of an errand runner. This service is designed to be an innovative approach to holistic, patient-focused care. Best Upon Request’s clients view concierge services as a critically advantageous component to increasing patient satisfaction.
Total Cost/Return on Investment
Best Upon Request’s concierge services save valuable employee time. And, because our hourly utilization charge is usually significantly below your internal employee cost per hour, the more it’s used the greater the return. With our in depth reporting, you receive timely and accurate measurements of utilization rates and time expended, allowing you to constantly monitor the success of the program.
Specific Services
Guest Relations Service
Making sure your patients have their favorite book from home, delivering dinner to a family member that doesn’t want to leave the bedside, or arranging for a warm meal at home to meet a newly discharged patient, can all be done by a Best Upon Request concierge—helping you deliver a holistic approach to care that enhances the patient experience.
Individualized Service
Bouquets, plants, or gifts can be chosen and delivered with a personal touch. The Best Upon Request database will enable your Concierge to remind you of an approaching birthday or needed anniversary gift ahead of time.
Information Service
Let a Best Upon Request Concierge do your leg work so you can make an informed decision. We can obtain information on a wide variety of topics ranging from restaurant ratings for a specific area, the closest, most affordable lodging, and much more.
Home Based Service
While you or a family member are hospitalized, you can make arrangements to have a Best Upon Request staff member wait for a service person at your home. If you need other services, such as lawn maintenance, upkeep of indoor plants, bringing in mail, or care of a pet, a Best Upon Request Concierge will manage it for you.
Errand Running Service
Whether you need your grocery shopping done, your vehicle serviced, or forgotten items delivered to your child at school, we can handle it. Best Upon Request concierge services help make your life less complicated, your days more manageable, and your free time more enjoyable.
Low Cost/High Impact
- High profile service
- Multifaceted influence
- Service available to all patients and families
Professionally Managed Experienced
- Streamlined implementation process
- Automated support systems
- On-going training and project management
Bridge Gap Between ‘Haves’ & ‘Have-Nots’
- No utilization barriers
- Does not discriminate based on stage of life or position in company
“Our customers and employees deserve the best. That’s why we are partnering with Best Upon Request to offer the finest in concierge services at our client facilities. They can do virtually anything, from grocery shopping to vehicle servicing, from event planning to errand running, even picking up your dry cleaning or watering your plants. It’s like having your own personal butler, at a fraction of the cost. And because Best Upon Request has years of experience and dozens of enthusiastic customers — including some of America’s most prestigious hospitals — you know the service they provide is in fact the very best.”
Bobby Kutteh
President & CEO
Crothall Services Group
“Best Upon Request’s strategic alliance with Crothall Services Group and its sister company, Morrison, is a natural partnership. We are both passionate about our mission to liberate our customers from the demands and stresses of every day life. Our service delivers time and energy, priceless resources, available to invest in the enhancement of the quality of our customer’s personal and professional lives. The scope of Best Upon Request’s capacity to realize this calling is enhanced by our coordination with Crothall and Morrison. Our collective commitment to provide the best services to our clients as values based organizations assures a meaningful and fruitful relationship.”
Tillie Hidalgo Lima
President & CEO
Best Upon Request