From the CEO

Quests to create corporate cultures of excellence either succeed or fail. The enhanced current emphasis on patient experience really comes down to introducing positive cultural change. Our managers have the support of a patient experience team and are great at encouraging associates to be compassionate on the job. But not everyone has the innate ability to keep patient experience at the forefront as they do their difficult jobs every day. Some people need to see how it’s done and follow a process to emulate what others do naturally.

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