Morrison Caters to a Patient's Every Need

Crothall Healthcare has built our success on specialization in each of the services we provide. Performing only in the areas where we are experts ensures consistent quality and technical innovation. By partnering with Morrison Healthcare Food Services, our sister company within Compass Group, our customers have access to that same level of specialized expertise and innovation in food and service.

Catering to You – Morrison’s Personalized Approach

Let’s be honest. Hospital food has a bad reputation—bland, boring, not inventive enough. The same can unfortunately be said for hospital food service quality. Fortunately, Morrison Healthcare Food Services is changing those negative perceptions with its Catering to You patient dining service. This innovative program is designed to support patients’ health, quality of life, and recovery process during their hospitalization.  Average patients may not quite understand the specifics of their medical care, but they sure understand if the food service is superb or lacking.

How Catering to You Works

Shortly after admission, each patient is greeted by his or her Catering Associate and introduced to the Catering to You service. This service allows us Morrison to cater to its patients’ needs and desires by personalizing menu options close to mealtimes and adding a special touch to their meal experience.

Over the course of each day, Catering Associates interact with their patients nine to twelve times: before each meal to take their menu selection, as they deliver their trays, during catering rounds to ensure each patient has everything, and at tray retrieval.

An exciting and unique aspect of Catering to You is the decentralization of services, which allows a personalized approach to dining service. Catering Associates are dedicated to the same unit on a consistent basis, allowing them to build close relationships with nurses and Registered Dieticians and truly become a part of the care team.

Benefits and Outcomes

• Patients’ nutrition needs are personally addressed
• Patients can choose alternatives to the regular menu “on the spot”
• Patients receive everything they want and need at the time of tray delivery
• “I got what I ordered” survey scores improve because there is more continuity and accountability for staff between the order and delivery process
• Catering Associates are accountable for assembling their patients’ trays and ensuring their patients are satisfied with their food and nutrition services
• Diet office functions are assumed by Catering Associate. Nursing communicates directly with the Catering Associate regarding diet order changes, new admissions, discharges, etc.
• Nursing spends more time in their scope of practice
• Medical nutrition therapy is continually being addressed
• Changes in diet orders are made quickly and accurately
• Reduction of late trays

By incorporating Morrison’s Catering to You service into your patient care, clients will see:

• Improvement in patient satisfaction
• Increase of Nursing’s positive perception of patients’ dining experience
• A dining service that supports the patients’ medical nutrition needs and overall satisfaction with their hospital stay and quality of life during hospitalization

Dozens of Crothall and Morrison clients have already adopted the Catering to You program in their hospitals with tremendous success. To learn more about Catering to You, visit www.iammorrison.com.