A Conversation with Scott Brown,
Medi-Dyn CEO

On July 10, Crothall Services Group acquired Medi-Dyn, Inc. CEO Scott Brown sat down with us to share his thoughts.

Q. Now that Medi-Dyn is transitioning to its next phase, how did it all begin?

A. My father started the company in 1979, cleaning just a single hospital. In 1992, after practicing law in Denver, I joined the company as the VP of Human Resources (actually, I was the entire HR department). We had only 10 clients and 43 employees.

Q. What makes Medi-Dyn special? Bobby Kutteh has said that he is very impressed by your unique training process. Can you explain?

A. In virtually all of our competitors, managers have worked in one or more other housekeeping companies during their careers. At Medi-Dyn, we only recruited from outside the industry and developed them internally, teaching them the discipline, the industry, and our culture. This ensured that they were open and receptive to our processes, and it made us a tightly-knit group because we all learned together.

Our training process was mandatory for all managers (including me on my first day), and it included 3 phases:

Phase 1 - Technical

Phase 2 - Administrative: Quality control, regulatory, and industry training

Phase 3 - Management: In-depth information for running our business day to day

Q. Why did you make the decision to sell, and why was Crothall a good fit?

A. It was a very difficult decision. This company has a family feel that we are all so proud of. I am also proud that we created a company with a reputation and values that have been recognized, and in order to grow and provide more opportunities for our people, we needed to go in this direction. But I wasn't going to entrust my employees to just anyone. Crothall is a company I admire, and I trust and respect its leadership, starting with CEO Bobby Kutteh. I also noticed how smoothly and sensitively Crothall's recent merger with Professional Services went.

Q. What is your message to Medi-Dyn's clients?

A. This is a great opportunity for our clients. In becoming part of a larger organization, we gain a breadth of talent that we can leverage to solve our clients' operational problems, especially in the disciplines we couldn't previously offer. I also hope and expect that some of our unique strengths will positively influence our new parent company. I am confident that our clients will be taken care of as we journey forward as part of Crothall. We have turned a page in our history, and I expect great things in the next chapter!