Make A Difference

Kimber Washington was performing turndown service one evening, when she heard someone complaining about a visitor who smelled like urine. Kimber stopped what she was doing and went to the room. When she entered, she realized that the visitor was in a wheelchair, and she asked if she could help. The visitor told Kimber that she had been out all day and the undergarments she was wearing had not been changed. Kimber asked the visitor if she would like help going to the restroom to clean up. The visitor embraced this act of kindness and was relieved of any further embarrassment. The only reason Kimber recounted this story was to explain that she might be a few minutes behind on her work. Her supervisor, Frank Danzy, commented, “In my entire career in healthcare I have never seen compassion of this magnitude. It is good to know that there are still some people who care. You can teach people right from wrong, but compassion comes from the heart.”