In recognition of those who have been with Crothall Services Group from the beginning, we are proud to share the"15 Year Club" with you. While reading the following few pages you'll have an opportunity to hear what our clients and employees have to say about us and our commitment to them over the years. We hope that you enjoy reading their quotes as much as we have!

Michael Bailey, SVP Crothall Laundry Division

Background Info: Michael Bailey entered the facilities management industry in New England in 1977 as a Supervisor for a janitorial service company while still in college. In October 1991, Michael was one of the original founders of Crothall Services Group. In those early days, Mike wore many hats, including: sales, start-ups, recruiting and operations. He was heavily involved in the successful start-up of many of our first hospitals including Athens Regional Medical Center. Over the years, Mike has managed the growth of the company’s Canadian division, started the housekeeping program at the Cleveland Clinic Foundation, and began Crothall’s West Coast business. In 1999, Mike took on responsibility for North American laundries. Mike has been instrumental in the company’s success over the past 15 years, and as Senior Vice President, now heads up Crothall’s successful Laundry Division.

Quote: “Wow! 15 years have gone by in a flash. It seems like only yesterday when we were formulating our business plan at our first headquarters in Nashville, TN. Our growth and success have certainly exceeded my expectations. Our company is a true testament to the axiom, “Quality and service equals success.”

John Gianotti, EVP/COO, Crothall Business & Industry

Background Info: John began his career in 1979, when he joined ServiceMaster, Inc., as a Management Trainee, and then served in several positions of increasing responsibility, both with ServiceMaster and with Mount Sinai Hospital in New York City. In late 1986, John joined Graeme Crothall and his team at Quornden Inc., and then continued with the team as District Manager for Marriott Corporation, Facilities Management Division. In 1991, as one of the original founders, John joined Crothall Services Group as a Regional Manager. In December 1995, John was promoted to Regional Vice President following years of outstanding performance. In October 2003, John was promoted to Senior Vice President. He has since been named Chief Operating Officer, and now heads up Crothall Business & Industry, applying his experience in the health care field to the Crothall’s budding commercial sector.

Quote: “I am amazed with the growth of the company over these past 15 years. I continue to be impressed every day with our achievements. I’m fortunate and grateful to be part of such a success story. Professionally, I couldn’t be more proud of our employees and how they contribute daily to our success.

Rich Feczko, National Director of Training & Development

Background Info: Rich Feczko joined Crothall in October 1991 as a Manager Trainee. Rich held several successful housekeeping management positions over the next few years. He demonstrated considerable ability in inspiring and educating associates and supervisors and was often tapped by Crothall for training, start-up and troubleshooting assignments. In recognition of his considerable technical, leadership, and teaching skills, Rich was appointed as Training Manager for the Central West Division in October 2002. In January 2005, after two years of dedicated field and corporate management training, including participating in prestigious sales processes, Rich was named National Director of Training and Development. In this role, Rich oversees the standardization of training systems, programs and technology throughout the company.

Quote: “Every so often, an opportunity presents itself that is life changing.Working at Crothall is one of them. It has brought mentors that I otherwise would not have had, experience that I will never forget, friendships that will last forever and the unique ability to positively impact others both professionally and personally each and every day.

Mary Spitzer, Director, Covenant Health Properties

Background Info: Mary Spitzer joined Crothall in October 1991 as a Housekeeper at Methodist Medical Center in Oak Ridge, TN. Over the next several years, Mary was promoted to Supervisor and then to Unit Director. Her hard work, dedication, and commitment to quality were rewarded in December 2000 when she was honored with the prestigious Terry Bachelor Award. Today, Mary is Director at Covenant Health Properties in the Knoxville and Oak Ridge area.

Quote: “Fifteen years have come and gone,
What hasn’t broken me has made me strong.
Many challenges I have faced along the way,
And I learn a new lesson most every day.
I can’t think of a place I’d rather be,
For Crothall is like home and a part of my family.”

Tom McCullough, VP of Laundry Operations

Background Info: Tom began his facilities management career while in college. In 1991, he joined Crothall as Resident Regional Manager and was also responsible for chairing the Crothall Corporate Safety Committee. One of his responsibilities was Crothall’s first account, Athens Regional Medical Center, for which Tom still retains oversight to this day. In February 1993, Tom was promoted to Regional Manager overseeing clients in the southern region. Over the next few years, Tom enjoyed Regional Vice President positions for children’s hospitals, and then the Southern Region. In June 2000, he became the Vice President of Laundry Operations. He continues in this role, helping to further the success of this division.

Quote: "It is hard to describe in a few words the incredible personal and professional growth that has impacted me over the past fifteen years. The fast paced growth of our Company has challenged and stretched me over and over again, each time affording me the opportunity for new experiences and challenges. With the steadfast support of my wife, family, and colleagues, I have been able to meet these challenges with a sense of purpose and pride. I have been blessed by the opportunity to be part of something very special, and privileged to mentor and support so many dedicated Crothall employees while serving a vast array of wonderful, challenging, and supportive client partners. I am grateful to those who have been patient with me while providing endless support, yet allowing me the autonomy to operate in the entrepreneurial spirit in which our Company was founded. I am energized by Crothall, which continues to create and provide challenges and opportunities for growth – what a fantastic experience this has been and I can only imagine the promise of the bright future ahead."

Nick Reynolds, Director, Baptist Hospital of East Tennessee

Background Info: In 1991, Crothall incorporated in partnership with Morrison to offer multiple services to clients. At that time, Nick Reynolds joined Morrison as a part-time employee while he was still in college at Point Park College. His first job was washing dishes and preparing food. Nick’s strong work ethic and commitment to quality was rewarded and he received several promotions throughout the years. Since those early years, Nick has held several positions at Crothall including: Supervisor, Assistant Director, and Director. He is currently Director at Baptist Hospital of East Tennessee where he is exceeding customer expectations and has become a valued extension of the hospital’s leadership team.

Quote: “When I first started with Crothall, I remember asking myself, “Did I make the right decision?” It wasn’t long before I realized that this was definitely what I wanted as my career. I knew that if I kept working hard, it would pay off. AND IT HAS!!!
Crothall has treated me and my family very well for the last 15 years, and for that I am very grateful. I look forward to being with the company for many years to come.”

Rick Weigel, Supervisor, Salem Health Services Laundry

Quote: "Having the opportunity to see a Company go from a virtually unknown to a national leader in its industry is something I can say I'm proud to have been a part of."

John Truran, Service Center Supervisor, Kinetic Central Service Center

Background Info: As a junior in high school, John checked into the biomedical field and thought, “That's the career for me!” So after graduation, he attended Penn State University and earned an Associates Degree in Engineering Technology with a major in Biomedical Equipment Technology. He’s been working with Kinetic ever since, and currently acts as Supervisor for the Central Service Center.

Carol Zeletsky, Administrative Assistant, Hebrew Rehabilitation Center for the Aged

Quote: During my 15 years with Crothall, I have witnessed the amazing growth and development of our company, its people, and its relationships with Hebrew Senior Life. I have very much enjoyed working with our current team members and look forward to the continued success here at Hebrew Senior Life and at Crothall. It truly has been a rewarding experience and I look forward to many more years of continued growth and success, as only Crothall knows how to do! Congratulations, Crothall!