Reporting

Metrics are meaningless without a thorough system of reporting, by which both progress and status are monitored and compared against the standards and benchmarks that constitute success.

At Crothall, we make sure that every manager in our organization, and every director on our client teams, knows exactly how we are doing within an established, customized context, at all times.

All collected data is tracked in a centralized system, and viewable on a convenient and customized web-based dashboard interface that shows precisely the information of most interest to our clients and operators.

Total visibility promotes total accountability and quality assurance – not only do our clients see exactly the measurements that matter to them, but our shift Operations Managers, department heads, regional managers, and all stakeholders in the program up to our CEO have access to quantifiable and immediate performance statuses across every level of their involvement.

BENCHMARKING

The same system that allows a dynamic real-time pyramid of data visibility, also allows for a remarkable benchmarking opportunity.

Our system aggregates data from all of our accounts, and cross-references it with relevant facility statistics. We are able to provide our clients with benchmarking reports that compare performance in every tracked aspect of their facility with the same data from similar facilities across regions or nationwide.

Not only does this provide a hard-to-achieve perspective on organizational operation, it also affords a level of predictive guidance when considering the impact of things like staffing level changes.