Safety & Satisfaction

Our greatest driver is the safety and satisfaction of our clients, their patients, and our employees.

To that end, we guarantee the results of our work in terms of infection control, associate safety, and overall program satisfaction.

INFECTION CONTROL

We operate on a zero-tolerance policy for the persistence of infectious conditions. Our performance from an infection control standpoint hinges upon rigorous methodologies built into our standard operating procedures, and a culture of constant validation and quality assurance.

Associate Safety

In the often hazardous environment of an active hospital, the safety of our associates in the execution of their work is an important consideration. We take the extra step of involving our Office of Risk Management in our design and implementation of a comprehensive safety program, which complies with all applicable safety and health laws. Our program includes safety training on procedures and the material safety data sheets for all chemicals in use, regular safety coaching, the provision of effective first aid tools and stations, and the ongoing analysis of accident data to ascertain the causes of all accidents and develop methods and duty list modifications to decrease them even further.

CLIENT & PATIENT SATISFACTION

Our 99% client retention rate is not only a point of pride for us, it is also the bar we’ve set for ourselves in terms of customer satisfaction, and we achieve that mark consistently by paying close attention to what it takes to truly satisfy each client. Our quality assurance program measures how effectively the staff is developed to deliver services, how exceptionally those services are delivered, and how satisfied our clients are with our daily operations.

We are aware of the critical importance that patient satisfaction scores hold for hospitals, and we have spent the past few years with extensive research and benchmarking not only in healthcare, but also in other industries, to find out what really works in driving service excellence and patient satisfaction.

This research has afforded us key insights into the systems that truly work to impact patient satisfaction, and our managers are trained to implement and execute these proven systems – directly affecting the outcomes of your patient satisfaction scores.